The Wild Encounter Suite isn’t classified as an accessible room. But the main living area is step free and is large enough for wheelchair access. However there is a sharp corner to navigate from the main door to the main living area / bedroom, so I think larger wheelchairs might find this a bit difficult.
The bathroom is step free with a walk in shower. There is no hand rail or shower stool available. Since I was only staying the night I didn’t request a shower chair but I am sure Jamala would provide one if requested.
The second bedroom in the Wild Encounter Suite is down a flight of stairs. Nicky had this room and I didn’t have much need to go in there, so this didn’t bother us,
There is a step out onto the patio area to get to the meerkats enclosure from inside the room. To get out near the meerkat enclosure I had to go the long way around, out the Suite front door and through the Ushaka Lodge. But because we could see the meerkats from the large glass doors in our room we didn’t really need to go outside, but it would have been a nice option.
The bed itself was very high and is certainly not a good option for guests who need to transfer to the bed from a wheelchair. The Wild Encounter Suite suited us fine and we were able to manage the room without to much trouble even though it wasn’t the most accessible room. For guests with a wide chair who need a little extra room to get around corners, a lower bed height and an accessible shower with handrails, this room might not be the best option.