Crowne Plaza is in a prime position, located directly opposite the iconic Crown Casino. This district is well-known for entertaining, dining, exhibitions and gambling. For wheelchair users travelling by public transport, it is all downhill from Southern Cross Railway Station, with a tram stop right outside. For those arriving by car, there is a disabled carpark directly opposite the main entrance. Access to the hotel from Spencer Street is via a lift located directly to the right of the staircase leading up to the hotel.
From the outset I was impressed with the hotel’s communication regarding my booking of an accessible room, booked through a third-party website. I was contacted the day before directly by the hotel, confirming that I had indeed been allocated an accessible room. This large hotel boasts nine fully accessible rooms, and all rooms have a stair-free path for those not requiring in-room accessibility.
The room itself is inviting with an automatic door which opens with the room key. This opens into a modern and well-decorated room that is wheelchair accessible throughout. The bed has side access from the left-hand side only, with power points and USB wall sockets at mattress height.
The bathroom is spacious and well lit, with side access to the toilet and plenty of room beside the folding bench in the shower. The vanity, mirror and shaving mirror are all hung at wheelchair friendly heights.
Crowne Plaza really shines in the accessible attention to detail throughout the room and the entire complex. In the room the clothes rack and thermostat have intentionally been hung at helpful heights. Simple things like being able to roll under the table go a long way towards making this a very pleasant stay. The pool deck and gym are all fully accessible with stair-free path of travel and automatic opening doors. The one exception is the latch on the pool gate which is too high from a seated position. The restaurant and bar facilities are modern, stylish and all accessible. Staff found the perfect tone of being helpful and attentive but never condescending.
9 Accessible Rooms
Wide Doorways: Yes
Accessible Open Plan Bathroom:; Yes
Hand Rails In Shower & Toilet: Yes
Roll in Shower with Fold Down Shower Chair: Yes
Open Plan Bedroom with Side Access for Wheelchair Transfers:; Yes (Left side only)
Lowed Essentials: Yes
Disabled Parking:; Yes
Step Free Access: Yes
Overall, Crowne Plaza is a relaxing and very satisfying experience. There has clearly been a lot of planning and consultation put into their accessible design, and it pays dividends in creating a seamless experience for the wheelchair user.
In my opinion I give Crowne Plaza Melbourne a rating of 5 for wheelchair accessibility, and a rating of 5 stars for the overall experience .
* I was not financially compensated for this review. The review is based on my own opinion and personal experience.*